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[Cable TV] <09-19-2006>
TiVo having trouble keeping up with Time Warner Cable changes
submitted by jason

My Time Warner Cable lineup changed radically yesterday. All of the digital channels (everything above 99) have changed so that they're grouped by subject matter as well as parent provider.

My TiVo is completely useless for the digital channels now. I've had my TiVo perform multiple 'Daily Calls' since the lineup change hit my cable boxes at about 8:00 last night. Earlier, I even re-ran the Guided Setup with no success. When I called TiVo Customer Service, they told me that TiVo had apparently not received the lineup change "on time" and the issue would take five to six days to resolve once my ticket was escalated.

Since I feel completely powerless otherwise, I'm publishing this information for the benefit of TiVo so that it might help them accelerate the process of providing better service for their customers in the Greater Dallas area.

According the material that Time Warner Cable I received in the mail the other day, these cities will have this lineup:
Arlington, Dalworthington Gardens, Pantego, Bedford, Euless, Colleyville, Addison, Carrollton, Hebron, Farmers Branch, Cockrell Hill, Grand Prairie, Cedar Hill, DeSoto, Hutchins, Lancaster, Double Oak, Flower Mound, Highland Village, Coppell, Grapevine, Lewisville, Irving, Valley Ranch, Las Colinas, Allen, Frisco, McKinney, The Colony, Murphy, Parker, Princeton, Sachse, St. Paul, and Wylie.

Here are the new lineups:
http://www.timewarnercable.com/dallas/programming/lineups.html
http://www.timewarnercable.com/dallas/programming/lineups/lineup_northtexas.html

Sidenote and open letter to TiVo:
Hey, TiVo.. If you want to sell more Series 3 units, you'd better keep your customers happy. Even if ReplayTV isn't a competitor anymore, there are TONS of Windows Media Center options available that are really easy to buy and use--for middle class America and the wealthy alike. There are more media centers joining the ranks every day.

Time Warner Cable sent this out on PRNewswire last week, where it was picked up by Forbes Magazine on the 13th. They even published the transition date. TiVo, I'm sure they sent you the information directly as well.. What else could Time Warner Cable have done? TiVo, could you use help from me converting that lineup information into XML format or something?
update...
The TiVo lineup finally adjusted tonight at about 7:00PM on Friday, 9/22.
Also.. I'm not the only one that noticed. This is definitely a tough topic to search on.. Google Blog Search helped.

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